Legal, Disclosures & Investor Grievance Redressal

Regulatory Information

(Please click on the links below to access the relevant statutory documents and regulatory disclosures)

Investor Grievance Redressal

We are committed to resolving investor concerns promptly, fairly and transparently.

Investors may contact our Compliance Officer through the details provided below. Complaints are acknowledged promptly and resolved within the timelines prescribed by SEBI and the stock exchanges.

Grievance Redressal Mechanism

If you have a grievance, you can reach out to our Support Team for assistance. We aim to resolve all grievances within 21 working days from the date of receipt.

Contact Jupiter Stock Brokers First

Share your concern with our team using the escalation matrix below. Please mention your name, registered contact, and a short summary of the issue for faster resolution. We will resolve within 21 working days.

Escalate to SEBI SCORES (if unresolved)

If your grievance is not resolved within the timeframe, you can lodge your complaint on SEBI’s SCORES platform. Visit SEBI SCORES Portal https://scores.sebi.gov.in/

Use Online Dispute Resolution (ODR)

If you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) portal. Visit SMART ODR Portal https://smartodr.in/login

Grievance Redressal / Escalation Matrix

The details below facilitate complainants to approach the concerned RA before filing a complaint to SEBI.

Designation	Contact Person	Address	Contact No.	E-Mail ID	Working Hours
Compliance Officer	Dhanesh Raheja	506 Simran Plaza, 4th Road, Khar (West), Next to Hotel Regal Enclave, Mumbai – 400 052.	+91 22 6239 4002	jsbltd@yahoo.com	9.30 to 18.00
Principal Officer	Chandni Ahuja	506 Simran Plaza, 4th Road, Khar (West), Next to Hotel Regal Enclave, Mumbai – 400 052.	+91 22 6239 4002	jsbltd@yahoo.com	9.30 to 18.00

Resolution Timeline: We aim to resolve grievances within 21 working days, however, if a grievance remains unresolved, investors may escalate the matter to SEBI SCORES and then to SMART ODR.

Disclaimer

Investments in securities markets are subject to market risks. Read all related documents carefully before investing. Past performance is not indicative of future results. The information available on this website is intended solely for informational purposes and should not be construed as investment advice or a recommendation to buy or sell any security.